Content
1. Government Innovation leads to a ‘Competent Government and Well-served Citizens’
using emblems of either Ministry of the Interior and Safety or the Government of the Republic of
Korea
2. Visualized models:
Values: Transparency, fairness and efficiency
Vision: A competent, trustworthy government
Mission: to provide world-class services to citizens and boost the national competitiveness
through a better way of working
3 Pillars: Proactive Service; Communication and Cooperation; Competent Government
3. Proactive Service – 1. Providing citizens with services proactively before requested
Identifying services that citizens need and providing citizens with services that make everyday
life easier
Flagship policies: “Welfare Membership” informs citizens of welfare services based on the analysis
of their income, wealth and personal conditions.
4. Proactive Service – 2. Making public services accessible for everyone
Making public services accessible and easy-to-use for everyone
Identifying and solving inconveniences in daily lives on a regular basis
Flagship policies: ‘The Senior User Mode” in the banking apps with bigger fonts, easier interface
and voice recognition is designed and distributed to make banking services more senior-friendly
5. Proactive Service – 3. Going online and digital
Pursuing digital transformation of administrative institutions and public services
Flagship policies: To reduce paperwork, services are digitalized using public information
disclosure system, e-certification, Mydata, etc.
6. Communication and Cooperation – 4. Listening to citizens carefully
Reflecting proactively voices of citizens in policymaking
Laying the groundwork for easy, accessible communication and participation
Flagship policies: A petition platform, Cheongwon24, is open for citizens to exercise their rights
online which are stipulated in the Constitution
7. Communication and Cooperation – 5. Fostering citizen- and business-centered
communities
Supporting local communities to be more self-sufficient based on the understanding about their
characteristics
Flagship policies: “Local branding” is designed based on unique nature and culture and
distributed to vitalize the local community and businesses.
8. Competent Government – 6. Working in a team for problem-solving
Pursuing data and technology-driven administration
Breaking silos to address social challenges
Flagship policies: Disaster data from each government office is integrated for comprehensive
management and analysis and used to respond to disasters and make a prompt, efficient disaster
and safety management system.
9. Competent Government – 7. Reforming organizational framework and culture of
government
Promoting efficiency and productivity of government and public institutions
Fostering a culture that incentivizing hard-working, competent civil servants
Flagship policies: A public-private partnership reviews a government organizational framework
to make human resources plans more efficient.
10. Competent Government – Working in partnership to share government innovation globally
Strengthening partnerships with international organizations in areas of government innovation
Sharing Korea’s flagship government innovation outcomes and initiatives globally
Flagship policies: Government innovation institutions and systems are disseminated in order for
foreign governments to adopt.
11. Government Innovation emblem to be inserted
